As my 3G LG flip became obsolete, Verizon gave me an Orbic 4G flip phone that does not work. After many hours on the phone to customer service and in person at the Verizon store, they finally agreed to send me a replacement for the Orbic flip phone. They sent me a different flip phone, a TLC flip phone. Unfortunately the new phone came without a battery, a charger or a back to the phone (the back to the Orbic phone will not fit the TLC phone) I have been without a mobile phone now for almost two months, this after 22 years with Verizon. They really suck