Tell us (and the world) your
Verizon experience


301, 2023

Bait and switch

January 3, 2023|Cell Phone, Customer Service|

We trusted the rep at the Verizon store who told us we’d get $700 for trading in our old Google Pixels to upgrade. That was a lie. According to the fine print, what we are actually receiving is a $20 discount on our device payments every month for 3 years. If we pay off early, or upgrade early, the balance of the $700 trade in value will be forfeited.

Customer service is totally impotent, disconnected from customer accounts far enough that they cannot make this right. The only course of action is to file a dispute for arbitration.

This is how it feels to be a dog on Verizon’s leash 🤡

2212, 2022

Poor service

December 22, 2022|Cell Phone|

Real simple like most and I’m a newbie with verizon piss poor service new 5g Samsung nothing even being on my wifi lately been having to reset but only helps a few minutes worst cell phone service ever had and kicker is in Dallas, Texas just got my first bill and I can say it ain’t happening way I see it you ask for the best you want the best but I’m not paying for the worst . So I’m gonna be changing service asap

2012, 2022


December 20, 2022|Customer Service|

I called to ask why my call filter stopped blocking unknown numbers and was told that I needed a new phone. My phone is not old, and it’s been blocking unknown numbers up until recently.

1512, 2022

Verizon is the worst

December 15, 2022|Cell Phone|

I was given 3-$350 gift cards from Verizon. I was told when I received them that I could use them to buy a new phone. When I went to buy it I was told I am not allowed to use them to buy a phone. VERIZON IS FULL OF LIARS!!!! Do not go to this company.

809, 2022

Verizon last in customer satisfaction among Tier 1 carriers

September 8, 2022|Cell Phone, Customer Service|

J.D. Power’s U.S. Wireless Purchase Experience Study recently ranked Verizon last in customer satisfaction among Tier 1 carriers. The firm measured purchase experience satisfaction based on cost and promotions as well as the purchase process, collecting data throughout the first half of 2022.

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